Registration opens


Opening remarks from the chair



Sinead Boucher – Chief Executive Officer, Stuff


Networking 101

We can all have a conversation, but how do you build meaningful, productive connections? In this session, you will learn about the art of listening and key tools you can implement to enrich both business and personal interactions.

  • Understanding the value of networking
  • What questions should you ask to build connections?
  • Strategies for business development and client management
  • Finetuning your networking craft at every stage of your career
  • How do you go beyond a conversation and grow a relationship?

Lena Saad – NZ President, Young Insurance Professionals Australia and New Zealand (YIPS)


Speed networking

Expand your network, make connections and meet fellow delegates in a structured networking session.


Morning tea


PANEL: Know your personal brand

Developing a strong personal brand is essential to developing as a leader. Are you consistently living your personal brand every day? What does it have to do with a successful career? This session will navigate the power of knowing your personal brand and tools for using it to grow and impact others as you lead in the workplace.

  • How do I know my personal brand?
  • Tools to articulate your personal brand at work
  • Serving others vs. self-promotion
  • Advice for continuing to develop your identity as a leader

Michelle Ashby – Learning Leader – People Experience, Vero NZ
Sharron Botica – Chief Customer Officer, AIA NZ
Vicki Caisley – Chief People and Strategy Officer, Southern Cross Health Society
Nicola Dorward – Head of Customer and Digital, nib NZ


Networking lunch


C-SUITE PANEL: effecting change from the top

What strategies are being implemented to effectively execute change at the executive level? How do we create a working environment for women to thrive and be their very best? In this interactive panel, forward-thinking C-level leaders will share practical examples of how they are improving the representation of women in leadership positions and moving the D&I conversation forward.

  • What role do CEO’s play in driving change?
  • Business consideration: why diversity matters in insurance
  • Examples of successful actions and initiatives that have progressed gender equality
  • Pros and cons of gender targets vs quotas
  • Wider diversity balance and the talent gap: what has been implemented, key challenges and successes and what are your plans for progress in the future?
  • Reflecting on your own leadership: What’s working & what isn’t working?
  • What can the industry do to change its culture?
  • Innovation – where are we going in 2020?

David Crawford
– Director NZ, Insurance Advisernet
Megan Ferguson
– Chief Operating Officer, Gallagher Bassett NZ
Dean Garrod
– Chief Executive Officer, Crawford and Co
Cath Lomax
– Chief Client Officer, Fisher Funds
Jo Mason – Chief Executive Officer, NZbrokers


Mental wellbeing in the workplace

Deadlines, decisions and commitments are a natural part of the workplace. But when they start to cloud your perspective, it’s important to make a change. This session will address simple steps you (and your organisation) can take to minimise professional and personal stress and increase your overall mental wellbeing.

  • Practical strategies to mitigate stress and improve time management
  • Increasing productivity through exercise and mindfulness practices
  • Work/life balance: how to be successful in both our personal and professional life
  • Tools your organisation can use to screen for mental wellbeing and support your entire staff

Approaching social media with a strategy

With increasing technology, no matter what your role is, there is an expectation to stay current and have an online presence. Social media is rapidly influencing the face of the insurance industry, not just from a business perspective but also from a personal development standpoint. This session will examine how you can use social media to boost your career.

  • How to develop your online profile as a vehicle for new opportunities
  • Tips for creating valuable social media interactions
  • Advice for setting boundaries between social media and your work
  • Beyond LinkedIn: Ways to utilize different cross-channel communication platforms
  • How to use social media to reach new clients

Samantha Rush – Executive Manager – Design and Delivery IFRS17 Finance & Actuarial Enablement Program, Suncorp


Afternoon tea


PANEL: Taking a risk – how do you further your career?

It’s natural to want to stay in your comfort zone, but is fear preventing you from moving up or trying something new? Explore how top leaders in the industry have navigated risks in their career, and beyond insurance – what you can do once you’ve “hit the top.”

  • Steps to manage risks and get out of your comfort zone
  • What can you do next to challenge yourself and grow as a leader?
  • Using your talents to be heard, serve on a board, start a committee and beyond
  • How to excel in your current position while remaining open to opportunities

Niki Dumas
– Founder, RockitHub
Racheal Greer
– Head of Claims and Risk, Donaldson Brown Insurance Brokers
Marni Jackson – Head of Operations, Youi NZ
Alpha Woolrich – Chief Executive Officer, Veterinary Professional Insurance Society


Closing remarks from the chair